Refund policy
Returns
Our return policy lasts 30 days from the delivery date. Within that time, you can request a return or an exchange.
To be eligible, your item must be unworn, unwashed, and in the same condition that you received it, with the original tags attached and in its original packaging. Proof of purchase is required.
To start a return, email support@longshiftscrubs.com with your order number and the reason for your return, and we'll send you the next steps. Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
- Ordering mistakes: Items ordered in the wrong size or style, orders sent to an incorrect shipping address, or personalization details entered incorrectly at checkout.
- Items that have been worn, washed, soiled, or damaged after delivery
- Personalized or Embroidered items
- Items marked Final Sale
- Change of Mind: Items you no longer want for personal reasons, such as a different taste in color or style.
- Gift cards
- Items damaged by improper care, misuse, or normal wear and tear
If you're not sure whether your item is eligible, contact us before sending anything back.
Partial Refunds
Only a partial refund may be granted for any item that is not in its original condition, or is missing tags or parts, for reasons not due to our error.
Who Covers Return Shipping
- Our mistake: If your item arrives damaged, defective, or isn’t what you ordered, we’ll cover the return shipping wherever you are, and replace or refund it at no cost to you.
- Other reasons: Return shipping is the customer's responsibility, unless a return label is provided for eligible orders.
Refunds
Once your return is received and inspected, we'll email you to confirm we have it and to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your card issuer or bank, as there is often some processing time before a refund is posted. If more than 15 business days have passed since your refund was approved, please contact us at support@longshiftscrubs.com.
Exchanges
The quickest way to get what you really want is to send back the eligible items you have, then place a new order. Once we’ve received and approved your return, we’ll issue your store credit or refund, so your money comes back to you without delay and you can shop again whenever it suits you.
Return Shipping
Original shipping costs are non-refundable.
For U.S. orders of 3 items or fewer, we may provide a return label if returns are for store credit. For U.S. orders with 4 or more items, return shipping is the customer's responsibility. For refunds to your original payment method, a US$7.95 return fee per item is deducted from your refund.
For orders shipped to Canada and Australia, return shipping is the customer's responsibility. We recommend using a trackable shipping service, as we can't guarantee that we will receive your returned item.
Before you check out, please take a moment to review your order, including the size, color, quantity and shipping address, so everything arrives just the way you want it.
We know policies like this can be frustrating, and we appreciate your patience. If you have any questions or need a hand, our team is always happy to help.