FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–2 business days. Once shipped, most orders arrive within 3–8 business days in the United States and 4–8 business days in Canada and Australia. Custom and embroidered orders need 5–7 business days for production, plus 7–14 business days for delivery.

Do you offer free shipping?
Yes! Standard shipping is free on U.S. orders of $50 and over, Canadian orders of C$75 and over, and Australian orders of A$100 and over. It applies automatically at checkout, no code needed. Shipping for smaller orders is calculated at checkout.

Do you ship internationally?
Yes. We ship to the United States (including Alaska and Hawaii), Canada and Australia. Duties and import taxes are included, so there’s nothing extra to pay on delivery.

Can I change or cancel my order?
Please email support@longshiftscrubs.com within 30 minutes of placing your order. Orders move to our warehouse quickly, and once an order has been sent for fulfillment, we can no longer change or cancel it.

How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. Please allow up to 24 hours for tracking to become active. If it hasn’t updated after 48 hours, contact us and we’ll look into it. You can also visit our Track My Order page.

Returns & Exchanges

What is your return policy?
You can request a return within 30 days of delivery. Items must be unworn, unwashed and in the condition you received them, with the original tags attached and in the original packaging. Some items can't be returned. See our Refund Policy for the full list.

Who pays for return shipping?
If we made a mistake, like a damaged, defective or wrong item, we cover return shipping wherever you are. For other eligible returns, return shipping is the customer's responsibility.

How long does a refund take?
Once your return arrives and is inspected, we'll email you to confirm whether it's approved. Approved refunds go back to your original payment method within 10 business days, and your bank may take a few extra days to post it.

How do I start a return?
Email support@longshiftscrubs.com with your order number and the reason for your return, and we'll send you the next steps. Please wait for our reply before sending anything back, as items returned without a request can't be accepted. See our Refund Policy for details.

Sizing

How do your scrubs fit?
Our scrubs are designed with a form-fitting but comfortable cut. We recommend checking our size guide and measuring your bust, waist, and hips before ordering.

Are your scrubs true to size?
Yes, our sizing is standardized across all styles. The size chart reflects body measurements, not garment measurements. When in doubt, size up for a more relaxed fit.

Do you offer petite, tall, or plus sizes?
Please check our individual product pages for available size ranges. We're working to expand our size options.

Product Care

How do I care for my Long Shift scrubs?
We recommend machine washing in cold water and tumble drying on low. Avoid bleach and fabric softeners to maintain fabric performance and color.

Will my scrubs shrink?
Our fabrics are pre-treated to minimize shrinkage. Following the care instructions will help your scrubs maintain their fit and finish.