Where's
my order?
We send a shipping confirmation with a live tracking link as soon as your order leaves our facility. Search your inbox for longshiftscrubs.com.
View all your orders and tracking history in one place. Go to my account →
Can't find it? Email support@longshiftscrubs.com with your order number and we'll pull it up for you.
How to track your shipment
Once your order ships, we send a confirmation email to the address on file. Check your inbox — and spam folder just in case — for an email from longshiftscrubs.com.
Your email includes a live tracking link. Click it to go directly to the carrier's tracking page and see your order's current location and estimated arrival.
Tracking links can take up to 24 hours to show movement after you receive the email. If it still shows no updates after 48 hours, contact us.
Your tracking link
As soon as your order ships, we automatically send a shipping confirmation email to the address you used at checkout. This email contains your carrier tracking number and a direct link to follow your package in real time.
Processing takes 1–2 business days before your order ships. If you ordered on a weekend or public holiday, it'll be picked up the next business day.
Tip: Add support@longshiftscrubs.com to your contacts so our emails never land in spam.
When to expect it
Most standard orders — scrubs, accessories, and drinkware — are delivered within 1–3 business days from the date they ship.
Custom and embroidered orders require additional production time. Allow 5–7 business days for production plus 7–14 business days for delivery once your order ships.
If your estimated window has passed and your tracking shows no recent movement, reach out and we'll investigate right away.
Can't find your email?
If you haven't received a shipping confirmation, try these first:
- ✓Check your spam or junk folder
- ✓Verify the email address you used at checkout
- ✓Allow 1–2 business days for your order to be processed and shipped
- ✓Log in to your account at longshiftscrubs.com/account to view order status
Still nothing? Email us at support@longshiftscrubs.com with your order number and we'll resend your tracking information within one business day.
Quick answers
My tracking says delivered but I haven't received anything.
Check around your door, with neighbors, or at your building's front desk — carriers sometimes mark packages as delivered a few hours early. If it still hasn't arrived 24 hours after the delivery notice, email us and we'll file a claim with the carrier on your behalf.
My tracking hasn't updated in a few days. Is it lost?
Tracking can occasionally stall for 1–2 days in transit without issue. If there's been no movement for more than 5 business days, contact us at support@longshiftscrubs.com and we'll look into it right away.
Can I change my shipping address after ordering?
Address changes are possible if your order hasn't shipped yet. Email us immediately with your order number and the correct address. Once an order has left our facility, we're unable to redirect it.
Do you ship to P.O. Boxes?
Yes — we ship to P.O. Boxes via USPS. If you're ordering a large item, we recommend using a physical address to ensure smooth delivery.
I ordered multiple items — will they ship together?
Standard items in the same order ship together. If your order includes a custom or embroidered piece, that item may ship separately once production is complete — you'll receive individual tracking emails for each shipment.