Shop with
complete
confidence.
Back Guarantee
Not happy? We'll refund every cent — no fine print, no partial credits.
Returns
Prepaid return label included on every eligible U.S. order — zero out-of-pocket shipping cost.
Asked
Changed your mind? Wrong size? Just not feeling it? That's enough — we've got you covered.
Email us your order number and we'll send a prepaid label within one business day.
Start my returnWhat we accept back
To qualify for a full refund, items must be returned in the condition you received them. We inspect every return and want to make the process as smooth as possible.
- Unworn and unwashed
- No damage or alterations
- Original hang tags still attached
- Returned within 30 days of purchase
30-day return window
You have 30 days from your purchase date to start a return. We know your schedule doesn't run 9-to-5 — that's why we make the process quick and hassle-free.
Requests outside this window are reviewed on a case-by-case basis. Reach out and we'll do our best.
Getting the right fit
Need a different size or color of the same style? We'll handle the swap directly — just let us know in your return email and we'll match you with the right piece, subject to availability.
Switching to a different style entirely? We'll issue store credit so you can choose freely from our full collection.
Back to your original payment
Once we receive and inspect your return, your refund is processed within 6–8 business days to the original payment method. You'll receive a confirmation email as soon as it's issued.
Heads up: Your bank or card issuer may take an additional 2–5 business days to post the credit to your account.
Three steps, that's it
Send your order number and registered email to support@longshiftscrubs.com. No lengthy forms, no case numbers.
We'll reply within one business day with a prepaid USPS return label. Print, pack, and drop off — done.
We inspect your item and process your full refund within 6–8 business days. Simple.
Final Sale & custom orders
The following items are not eligible for return or exchange:
- Items marked Final Sale at the time of purchase
- Personalized or embroidered pieces
- Items showing signs of wear, washing, or damage
If you're unsure about an item before ordering, email us — we're happy to help you find the right size or style before you commit.