Clear returns, no surprises.
Request a return within 30 days of delivery. Items must be unworn and unwashed, with the original tags attached.
Damaged, defective or wrong item? We cover return shipping and replace or refund it, wherever you are.
Want something different? Send back eligible items for store credit or a refund, then order what you want.
Return labels may be provided for store credit returns on eligible U.S. orders of 3 items or fewer. For all other returns, return shipping is the customer's responsibility. See return shipping.
Email us your order number and the reason for your return, and we'll send your next steps.
Start my return30-day returns
Our return policy lasts 30 days from the delivery date. Within that time, you can request a return or an exchange. We inspect every return, so items must come back in the condition you received them:
- Unworn and unwashed
- Original hang tags still attached
- In the original packaging
- With proof of purchase
Please request your return before sending anything back. Items sent back without a request can't be accepted.
Non-returnable items
- Ordering mistakes, such as the wrong size or style, an incorrect shipping address, or personalization details entered incorrectly at checkout
- Change of mind, such as a different taste in color or style
- Items that have been worn, washed, soiled, or damaged after delivery
- Items damaged by improper care, misuse, or normal wear and tear
- Personalized or embroidered pieces
- Items marked Final Sale at the time of purchase
- Gift cards
Not sure whether your item is eligible? Contact us before sending anything back.
Return & reorder
The quickest way to get what you really want is to send back your eligible items, then place a new order.
Once we've received and approved your return, we'll issue your store credit or refund, so your money comes back to you without delay and you can shop again whenever it suits you.
Back to your original payment
Once we receive and inspect your return, we'll email you to confirm and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days.
Heads up: Your bank or card issuer may take a few extra days to post the credit. If more than 15 business days have passed since your refund was approved, please contact us. Items that come back not in their original condition, or missing tags or parts, for reasons not due to our error, may receive a partial refund.
Who covers return shipping
Our mistake: If your item arrives damaged, defective, or isn't what you ordered, we'll cover the return shipping wherever you are, and replace or refund it at no cost to you.
Other reasons: Return shipping is the customer's responsibility, unless a return label is provided for an eligible order.
For U.S. orders of 3 items or fewer, we may provide a return label if your return is for store credit. For U.S. orders with 4 or more items, return shipping is the customer's responsibility. For refunds to your original payment method, a US$7.95 return fee per item is deducted from your refund.
For orders shipped to Canada and Australia, return shipping is the customer's responsibility. We recommend a trackable shipping service, as we can't guarantee that we'll receive your returned item.
Note: Original shipping costs are non-refundable. For full details, see our Refund Policy.
Three steps, that's it
Send your order number and the reason for your return to support@longshiftscrubs.com.
We'll reply with the next steps, including a return label when eligible.
We inspect your item and issue your store credit or refund.